Yes, we can ship anywhere in the world.

We offer free delivery to Morocco. On the other hand, for Europe, shipping costs are calculated based on the order total and the destination. Details regarding shipping costs will be displayed during the ordering process.

For the rest of the world they will be contacted by us to provide them with more information on shipping costs.

It takes 1 day after receipt of order for processing (Monday-Friday, and excluding public holidays).

But for delivery times, these vary depending on your location. An estimate of delivery times will be provided to you upon validation of your order.

To find out more about delivery times, please visit the page dedicated to delivery times. Click here.

We offer delivery to many regions around the world. Please note that delivery times may vary for international orders due to customs processes and local regulations.

Yes, we accept returns after verifying the eligibility of the product according to our conditions. Click here .

Yes, we accept returns for defective and non-defective products provided they meet our returns and refund policy.

No, unfortunately we do not accept exchanges.

Unfortunately no, we only accept returns for products that are unopened in their original packaging or have never been used.

Our store offers a maximum period of 2 days where customers can request the return of their order, and of course, they will be refunded, the only condition being that the order meets the conditions mentioned in the Return and Refund Policy .

The only option we currently use for returns is by mail.

Unfortunately no, the return label would be the responsibility of the customer.

No, we do not charge you a restocking fee when you return an order.

Unfortunately no, even if you do, your order may simply not reach us, and it will then be your responsibility to find it if you still wish to return it. Please wait for our response and kindly follow our instructions.

Normally, it should not take more than 20 days at most from the day your return and refund request was accepted. It all depends on the banking service, it is difficult to give an exact timing as it varies from one bank to another. In some cases, customers are refunded within a day or two, but for others, it takes up to 20 days as mentioned earlier. If it takes longer, please be sure to contact us.

Please open the dedicated order tracking page using this link . then follow the steps that are given in it.

Yes, we offer a 2 hour window from the time your order was placed. Please follow the instructions on the order cancellation page here .

We have several ways to contact us, we have a page dedicated just for this with a form to fill out here , or you can contact us using the following options:

Email Address: contact@dercay.com .

Telephone Number: +44 208-187-0249 .

For WhatsApp:

Internationally: +32 491 54 80 07 .

In Morocco: +212 657-057491 .

Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom.