Order Cancellation Policy
Dercay understands that unforeseen events may occur and in some cases it may be necessary to cancel your purchase.
Below you'll find everything you need to know about our order cancellation policy.
Canceling an order:
Consumers can cancel their order within two hours of placing the order. Our goal is to make the process smooth and quick.
How to cancel?
Please select one of the following options to cancel your order:
Email: Please send us an email to contact@dercay.com with the subject “Cancel order - [Your order number]”.
Please indicate the reason for cancellation and your order details in the email.
WhatsApp: If you wish to cancel your purchase, you can also contact us on our telephone number via WhatsApp.
Deadline:
Please note that as soon as your order is finalized, the two-hour cancellation window begins. To ensure rapid processing, we advise you to begin the cancellation process as soon as possible.
Verification:
We will send you a confirmation email or WhatsApp message as soon as your order cancellation request is received and processed. To ensure that your request has been properly processed, please contact us if you do not receive confirmation within a reasonable time.
Refunds:
Order cancellations will result in a prompt refund. Please allow a reasonable amount of time for the refund to be processed before expecting it to appear in your account.
Please indicate the reason for cancellation and your order details in the email.
WhatsApp: If you wish to cancel your purchase, you can also contact us on our telephone number via WhatsApp.
Deadline:
Please note that as soon as your order is finalized, the two-hour cancellation window begins. To ensure rapid processing, we advise you to begin the cancellation process as soon as possible.
Verification:
We will send you a confirmation email or WhatsApp message as soon as your order cancellation request is received and processed. To ensure that your request has been properly processed, please contact us if you do not receive confirmation within a reasonable time.
Refunds:
Order cancellations will result in a prompt refund. Please allow a reasonable amount of time for the refund to be processed before expecting it to appear in your account.
If you have any questions, please contact us using the following means:
Email Address: contact@dercay.com.
Telephone Number: +44 208-187-0249.
For WhatsApp:
Internationally: +32 493 07 60 45.
In Morocco: +212 657-057491.
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom.