Order Cancellation Policy

Dercay understands that unforeseen events may occur and in some cases it may be necessary to cancel your purchase.

Below you'll find everything you need to know about our order cancellation policy.

Refunds:

Order cancellations will result in a prompt refund. Please allow a reasonable amount of time for the refund to be processed before expecting it to appear in your account.

For orders made using online payment methods:

Canceling an order:

Consumers can cancel their order within two hours of placing the order. Our goal is to make the process smooth and quick.

How to cancel?

Please select one of the following options to cancel your order:

Email: Please send us an email to contact@dercay.com with the subject “Cancel order - [Your order number]”.

Please indicate the reason for cancellation and your order details in the email.

WhatsApp: If you wish to cancel your purchase, you can also contact us on our telephone number via WhatsApp.

Deadline:

Please note that as soon as your order is finalized, the two-hour cancellation window begins. To ensure rapid processing, we advise you to begin the cancellation process as soon as possible.

Verification:

We will send you a confirmation email or WhatsApp message as soon as your order cancellation request is received and processed. To ensure that your request has been properly processed, please contact us if you do not receive confirmation within a reasonable time.

For orders made using the payment on delivery method (Morocco):

To cancel an order in which you have chosen the payment method on delivery, DERCAY gives you the possibility to contact us about this within a period which begins from the moment of placing the order, and ends once we will contact by call to confirm it for delivery.

How do I cancel my order?

Please select one of the following options to cancel your order:

Email: Please send us an email to contact@dercay.com with the subject “Cancel order - [Your order number]”. Please indicate the reason for cancellation and your order details in the email.

WhatsApp: You can also contact us through our Whatsapp number on +212 657-057491 .

If you have any questions, please contact us using the following means:

E-mail address: contact@dercay.com .

Telephone Number: +44 208-187-0249 .

For Whatsapp:

Internationally: +32 491 54 80 07 .

In Morocco: +212 657-057491 .

Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom.