Do you want to know the location of your order?

Method A

Tracking Information

You should anticipate receiving an email with your tracking number as soon as your order is ready to ship. You will receive all the information necessary to track the status of your package with this email.

How to follow?

Check Your Email: Look for the shipping confirmation email from us.

Find Your Tracking Number: Open the email and locate your tracking number.

Copy and Paste: Copy your tracking number.

Access the 17Track website:

(Track your order)

Paste your Tracking number in the field presented, then type “Track”.

What to expect ?

If tracking data is presented, that’s great! You will be able to track the progress of your order as it is delivered.

If nothing appears on the screen, there may be syncing issues or the tracking number may not be activated yet. Your order is secure, so don't worry. Just try again later, it should work.

Method B

Place your tracking or order number in the bar below. Tap on “Track”, information regarding your order will be displayed.

What to expect ?

If tracking data is presented, that’s great! You will be able to track the progress of your order as it is delivered.

If nothing appears on the screen, there may be syncing issues or the tracking number may not be activated yet. Your order is secure, so don't worry. Just try again later, it should work.

Need help ?

If the problem persists, or you require assistance, please contact our support team via our phone number's WhatsApp account or email for faster responses.

Email Address: contact@dercay.com .

Telephone Number: +44 208-187-0249 .

For WhatsApp:

Internationally: +32 491 54 80 07 .

In Morocco: +212 657-057491 .

Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom.